Gold Company Reviews


As with any potential investment, we recommend doing your due diligence before just choosing any company. We have read many reviews of clients being ripped off and going with just any company that has terrible reviews and even committed fraud. Please investigate thoroughly before making your decision. Read a few before you begin the rollover process.


The gold and precious metals business currently a very big business. A good amount of people have or plan to acquire gold, silver, and other precious metals. Many others are investing in gold and rolling over their 401K retirement plans to invest in gold. The reason this is happening is the instability of the economy, the roller coaster ride of the world markets. Many companies have risen up to help people invest in gold or buy precious metals from consumers. American Precious Metals Exchange, or APMEX, is one such company.



 APMEX – American Precious Metals Exchange.


If you want to find a good company, you may want to discover their core values. For example, do the employees and owners of the business put consumers first or are they only out for themselves? The best place to find out this information is by researching the Internet. Even if the company has a good reputation among a certain group, consumers can easily report their satisfaction or dissatisfaction with a company online.


First, we can start with The Better Business Bureau or BBB.          61 complaints closed with BBB in last 3 years | 20 closed in last 12 months

On the BBB website, APMEX is both an accredited business and holds an A+ rating. This does show that APMEX is reported to live up to the high standard that the BBB enforces. An A+ rating is the best rating a company can have through the consumer watchdog group. However, when looking up APMEX on the BBB website, there is a bit of dissociation between the rating and the consumer complaints.  It appears APMEX has over sixty complaints filed against it in the last three years through the BBB. These complaints range from issues with advertising and sales to problems with the product and service. The complaints are numerous over a broad range of categories. Although the complaints are listed as being closed and can’t be viewed, the sheer amount of the complaints should make a person reconsider using the company.


The Complaint Board

This is another consumer driven review site also has numerous complaints about APMEX. These entries range from customer service oriented complaints to issues with the service APMEX advertises. One complaint focuses both on the customer service and on the quality of the product. The customer placed an order with APMEX only to have the quality of product be low-grade and of little value. When this customer tried to contact APMEX, he was told that returning the product would cost shipping and handling on his part. A company that wants to help clear up a customer complaint should do more than charge a customer for a product they feel is unsatisfactory.

Other complaints aimed at APMEX centers around the customer service. A buyer decided to send funds via a wire transfer to the company. He asked for the bank they used and APMEX gave him the name of the bank. He wired the money, but APMEX contacted him the next day and said they changed banks and asked him to rewire the money. When the customer said he lost a significant wire transfer fee, the company didn’t respond to his complaint. When he complained again, APMEX sent him a gift certificate for only a fraction of the fee for use with the APMEX service. No one communicated with him about this in any way. He eventually received another gift certificate for almost the full amount of the money he lost, but it didn’t do much to satisfy the customer.

Yes, for every bad complaint, there are people who rave about the company. The internet is full of those that would not use another gold or 401k gold rollover company. Some comments include the fact the customer never had an issue with the company. Many reviews indicate that the precious metals received were of high quality and the gold sold to the company was at a fair market value. This shows that not all have issues with APMEX.

Final Thoughts

Considering the overwhelming amount of bad comments and complaints about the company can’t be ignored. When a consumer is investing any money at all, a company should be on their best behavior towards their customer base. The complaints show that APMEX doesn’t appear to care about keeping customers, only being worried about bringing in new prospects. They seem not to understand that word of mouth still brings in customers, even in this digital age. Anyone planning to use APMEX should consider  all the facts  before committing to it.



Birch Gold Group

The worldwide economy definitely contains a lot of uncertainty. Many people are wanting an investment that is a bit more solid. These consumers are looking at gold and precious metals, items that will keep their value even in an economic downturn. There are many companies that offer gold and precious metal purchasing services, including rolling over a 401k in to an Individual Retirement Plan. With so many companies popping up, seemingly overnight, how does a person separate the good from the bad?

Birch Gold group is one of these companies. The group offers services that range from investing in previous metals like gold, to being stewards over a 401k IRA rollover. The funds from this would be used to invest in gold, silver, and other precious metals. This activity would only happen at the IRA holders’ request, with the funds being directed to the area the customer wants to invest.


0 complaints closed with BBB since March 10, 2013


BBB is one of the oldest companies for consumer advocacy. This organization has been around, in one form or another, since the early 20th Century. However, not all is always right with the Better Business Bureau. Birch Gold Group currently holds an A+ rating along with an accreditation. The BBB states that to become accredited, a company has to be held up to the highest standards of the organization. No company can reach an A+ grade without being accredited. This sounds like a good system and one that won’t let any but the best companies be awarded the highest grade.

However, the reality of this is a big different. A company has to fill out paperwork and pay a fee to become an accredited company. Any company can do this and be able to list the “Accredited by the BBB” badge on their website. To reach both the A+ rating and accreditation, Birch Gold Group went through the same process as every other company. They paid for a badge that makes the group look a bit more legitimate.


Business Consumer Alliance

Total: 0 complaints

Other than the BBB and the Business Consumer Alliance, there isn’t much information about Birch Gold Group on the internet. One site lists a few positive reviews, but these are few and far between. There are no negative reviews at all, including forum posts of consumers just talking about the company. This is a bit curious since any modern-day company leaves an information trail on the internet. The fact it is hard to find anything about Birch Gold Company and that might give any investor pause.

Why is a lack information bad? It shows one of a couple things about Birch Gold Group. One is the company might be a new kid on the scene. This is never good in terms of investing, because they could give bad advice. The second thing is the company could have changed the name from another company. This could be to hide a past that isn’t that spectacular.

On the other Hand

The high-grade on the BBB and BCA websites indicates the company isn’t negative. Some people inside the Birch Gold Group care enough about the customers to help them. One site has several five-star reviews of the company, indicating that some consumers really like the business. There are no negative reviews of the business either. When looking on the Internet, this could mean that the business is so good that people just don’t want to complain about it. Birch Gold Group seems to have a reputation that would make any consumer take a second look.

Final Thoughts

A few five-star reviews and A+ rating from obvious sources aren’t enough to recommend the company. With a lack of information, there isn’t enough to make a positive assessment of the company. It is like there is a hole on the Internet as far as this company is concerned. Since we are in the digital age; this means that without a proper information trail, a company might not be trusted. Too many companies are offering the same services with more information about their true reputation on the internet.


Blanchard  & Company Review

Blanchard and Company

Blanchard and Company is one of the many businesses that offers to purchase the gold, be it bullion, coins, or other gold products, for the owner of the IRA Is this a company that should be used or should it be passed for another?


16 complaints closed with BBB in last 3 years | 3 closed in last 12 months

A longstanding consumer protection agency, the Better Business Bureau has a history of being a consumer watchdog. Each company on the site is graded between A+ and F, with a chance of accreditation at the A+ grade. There is also a complaint board so that consumers can file their own complaints against the company.

Blanchard and Company have an A+ rating through the BBB and are an accredited company. There is a caveat to that accreditation. To become an accredited company with the BBB, a business has to pay a certain fee. Only companies that are accredited can have an A+ rating. This brings in to doubt the whole BBB system since it seems to have a pay for advancement element. In addition, there are sixteen complaints aimed at Blanchard and Company in the last three years, with a good chunk of the complaints aimed at advertising and sales issues. Other complaints discuss the service of the company, billing and collecting issues, and delivery issues.

On another review site we found,  a new customer complained that the associate led him to pay a high premium for coins that weren’t worth the money paid. After gaining some experience, the customer wrote Blanchard and Company several letters about his treatment. The company never responded.


Some Good Reviews

Many reviews and consumers praise Blanchard and Company for their services. One customer gives the company five out of five stars and calls it the best business of its kind in the industry. Another consumer claims to have dealt with nothing but honest associates with the company, people who helped her make the right financial investments. These and other examples show that Blanchard and Company is often a business that could trusted. They have treated many people well and shown their investment advice to be trustworthy. With such a strong reputation, it is hard not to consider the company for future transactions.

Not all that Glitters is gold

These positive reviews shouldn’t be the sole reason to use Blanchard and Company without further investigation and research. With the amount of negative comments on the various consumer sites, a consumer should take a pause before using the company. In this age of information, finding out all that a company has to offer before using it is relatively easy and recommended. It is not recommended to use a company based only  on a few positive reviews.


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Broad Financial

Broad Financial

We recommend doing your due diligence as always before just choosing any company. We have read so many reviews of clients being ripped off and going with just any company that has terrible reviews and even committed fraud. Please investigate thoroughly before making your decision. Check out a few more reviews before you start the rollover process.

On the surface Broad Financial appears like a well to do and honest company. Their website is well made and inviting, with a lot of information available to those who are interested. After combing though internet and looking at various sites like the Better Business Bureau, The Ripoff Report, and complaints across the Internet show that shiny veneer might hold a darker under coating. These complaints may seem frivolous on the surface, but digging deeper could lead to a new understanding of Broad Financial.


2 complaints closed with BBB in last 3 years | 0 closed in last 12 months


Broad Financial holds an A+ rating with the Better Business Bureau (BBB). On the surface, this sounds like it is a positive, but there are still complaints against Broad Financial through the BBB. These complaints range from billing and service issues to issue with advertising and sales. Complaints like these are not good for a service-oriented company, especially one that focuses on investing in gold and gold based Individual Retirement Accounts.  Given these complaints, it may seem to show a lack of respect for consumers and the industry Broad Financial serves. Some other complaints alleged that Broad Financial is not the institution it advertises itself, instead presenting a series of schemes to help pull money out of the pockets of the consumers. The employees come across as dishonest with a habit of stretching the truth. This complaint, among others, shows that Broad Financial might not be as consumer oriented as advertised.

Broad Financial isn’t all bad

The company has held in high regard by many in the industry. With an A+ rating through the Better Business Bureau, Broad Financial shows that it works at the highest standard of the BBB. Sites like Yelp rate the company with five stars, showing that many consumers would use the company again. The website is well designed and inviting, providing a wealth of information for those curious about the business. Broad Financial seems to be an open company that is willing to discuss anything that the customer would like to know. From the internet and the Broad Financial website itself, it looks like a great company to use for gold and rolling over gold IRAs.

Final Thoughts

Broad Financial may be well-known name in the financial industry. Customers that use Broad financial can look forward to retiring in style and grace. The company offers many services, from investing in to gold to creating a solo IRA. This company has been around for ten years, which is a lifetime in the financial services world.

Yet, many of the complaints over the Internet tell a different story. These complaints focus on false advertising, dishonest employees, and a lack of trust. When looking at gold investment or companies to handle an IRA, these complaints can’t be ignored. At the very least, a consumer should study and dig in to the company before using any service Broad Financial offers. The services may be good on paper, but being stuck in a mire of misinformation and dishonesty isn’t good. This is especially true when a nice retirement and investing hard-earned money is on the table. Although Broad Financial seems like a good business, it might be best to use a degree of caution when dealing with this company.


Check Book  IRA .com

CheckBook IRA

Many companies offering investment in gold and precious metals are currently booming. Checkbook IRA, LLC is a company that offers both the buying of gold and the rolling over of a 401(k) to an Individual Retirement account. Many companies in the industry offer these options so what makes Checkbook IRA, LLC different?

The name of the company refers to a style of managing an IRA. A checkbook IRA is also known as a Self Directed IRA. This means the owner of the plan invests the Individual Retirement Plan funds. All the decisions made with a Self Directed IRA, good or bad, are the responsibility of the plan owner. When a company like Checkbook IRA LLC is named after a commonly used slang for a Self Directed IRA, it should may make a person pause.

In this age of the internet, this specific string of words appears to be little more than an attempt to lure the less knowledgeable to the company. A person searching for the definition of Checkbook IRA LLC might hit on the company website. The website does promise to answer all the questions related to a checkbook/Self Directed IRA, but it also subtly suggests this is the only company to offer such services. This person without any real prior knowledge of the industry might think they could only go through this one company for these services, instead of looking around and checking other websites and companies for a better deal.  A web search for the company revealed very little.



0 complaints closed with BBB in last 3 years | 0 closed in last 12 months

Outside of an accredited status with the Better business Bureau, this company seems to be lacking positive or negative reviews or complaints attached to it. This seems a bit curious, since the company purports to have been in business since 2004. The only positive reviews that can be found are from the Checkbook IRA LLC website itself. When a website has a series of reviews that don’t seem to link to any real industry or consumer site, there is a bit of doubt that comes to mind.

It can be might be positive

This doesn’t mean the company is bad. This lack of web presence, either way, could be a sign that the company is so good that no one really likes to set up reviews. There are three good reviews to be found about the company through a website called Trustlink. These three reviews show that the company has a stellar service record and claims that people should use the company for all their gold buying and IRA rollover needs. This, at least, is confirmation that someone has used the company for the service that they are advertising.

Don’t Rush In

However, there is a reason to be cautions. One is the almost total lack of information about the company on the internet. There doesn’t seem to be any forum posts of average people talking about the company or many positive/negative reviews of the company. Any company that has been in operation for over a decade should have some trail left for it on the internet. This company doesn’t and that is questionable.


Fidelity  Investments



Many investments are on a roller coaster ride, the stocks involved going up and down with every turn of economic news. The idea of investing in something that is more stable is an idea that many have.  Fidelity has been in the investment business for sixty years. The offer all kinds of investment opportunities, but have not always had the best advice for their clients. With the gold and precious metals market booming, is Fidelity the right source for investing in gold and rolling over gold IRAs? The Internet can help find this out and see if Fidelity is the company it claims to be.



This Business is not BBB accredited

155 complaints closed with BBB in last 3 years | 59 closed in last 12 months

Many use this organization as a baseline for trusting businesses and nonprofit organizations. The BBB has a grading system that goes from A to F, but also has a way to file complaints. These complaints can be found on the website of the BBB. Fidelity currently has a grade of A+ on the site, which doesn’t seem like it would be a bad grade. However, the company also isn’t an affiliated member of the BBB. This means that the Better Business Bureau doesn’t consider Fidelity up to the complete standards of the organization. In addition, the complaints filed say much about the company. There are over 155 complaints filed, with the majority of complaints centering on problems with the product and service. Although the company seems to be held by the BBB in high regard, the number of complaints seems to differ.


Complaints on Scambook user review site show a company that isn’t interested in helping their customers. One customer has over 20 years with the company, yet recent changes have made it seem like his opinion isn’t wanted. The customer has a 401k that has been with the company since 1992. Recently they stopped sending him the usual quarterly statements he has always received. After complaining about the oversight, Fidelity finally sent the customer his statement. To his shock, the company had invested his money in to items they did not ask him about nor inform him about the change. The customer ended up with a $38.000 loss on the money through the company.

Complaint Board

This review website has a variety of complaints against Fidelity Investments. These complaints range from the typical poor service complaint to a customer saying the company destroyed his stock shares without his consent. The poor service comes from a customer complaining about how the company will take money and move it around between different services, all the while charging fees on the money. It seems after requesting the money he was owed, the company continued to transfer his money while telling the customer it would take a certain amount of days to finally get it. After sixty days, the customer finally got his money minus the fees they charge.

Another customer bought a vast amount of stocks through Fidelity. When the stocks tanked, the customer decided to keep the stocks in case they were ever worth anything again. Eventually the stocks were worth a bit more than the price the customer had bought them. He decided to sell the stocks and recoup his investment. Unfortunately, Fidelity had shredded the stocks without the customers input. Despite this being the fault of the company, they would not pay for the now worthless stocks.

As A Long Standing Company All isn’t Bad

Fidelity is a company that has been around since the mid 20th century. Many of the staff knows how the world of investments. On the internet, many people support the company and would recommend others use the business. This shows that Fidelity can be trusted to do the job they are hired to do in many cases. With a company as established at reputation as fidelity, it is no wonder that people consider them for  processing millions of dollars in investments

Things Change

However, many of the complaints have been within the last five years. Unfortunately, even a company with a storied history can come on hard times. It seems that whoever is leading Fidelity now isn’t concerned about the customers that use the company. Sometimes a business can become too big for its own good. Fidelity may have reached that level.


Gold Co Direct

Goldco Direct

Goldco Direct seems to be a company wrapped in an enigma. It is one of the many companies that have cropped up in the last decade focusing on investing in gold, precious metals, and using a 401(k) IRA rollover to finance these investments. Although these gold selling companies were never rare, since the economy is in such an unstable state many of these companies are working on the fear of consumers. People want something a bit more solid than a typical investment, precious metals and gold that will hold value no matter what happens to the millions of digital dollars being transferred. Goldco Direct states it can help people buy gold and work with their Individual Retirement Accounts. Yet, outside of its own website and a few consumer advocacy sites, little can be found that gives positive or negative feedback for the company.


Business Consumer Alliance

Total: 1 complaint

The BCA is one of the leading consumer advocate organizations in Southern California. Goldco Direct holds an AA rating with the BCA. This isn’t the highest rating and at least one complaint shows why. A customer of Goldco Direct states that the company is resorting to unethical behavior when a price mismatch happened. A customer brought out that the coins Goldco had him buy were at a much-inflated price, the company didn’t seem to care. Finally one person from the company agreed to buy them back at the same price the new customer pays without taking any fee.

Lack of Information

Goldco Direct BBB

Outside of the one complaint through the BCA and a high rating with the BBB, there isn’t much to find out about Goldco Direct on the Internet. This company seems not to exist beyond these few sites. There are almost no positive or negative reviews or consumer forum posts about the company. When searching for information about a company that could potentially handle millions of dollars of money, it is good to have an idea of what to expect from the company. Without any information, there is no real way to judge the company.

Perhaps This Is A Good Thing

Just because there isn’t any information about Goldco Direct doesn’t mean the company is a bad. The company does hold high ratings with the Better Business Bureau and the Business Consumer Alliance.


Trustlink also gives the company a five-star rating. This shows that the company has impressed someone with their business skills. This means Goldco Direct has some people inside the company that like customers and want their business. Goldco Direct provides many services that people want, including the handling of precious metals. Without a good customer base, no company can stay in business.

Final Thoughts- Uncertainty

It comes back to what isn’t known about the company. When a business doesn’t have an established reputation online in this digital age, it is hard to trust. There should be something about the company on the internet, outside of one or two posts. People in the gold buying industry should have something to say or customers that have dealt with Goldco Direct should be discussing them on forums and message boards. In this connected world and a company that doesn’t have this type of presence can come off as untrustworthy.

The lack of information also can lead to doubts and uncertainty. It isn’t hard to try out a new company or service when there isn’t a lot of money involved, but when thousands or millions of dollars are on the line? It might be best to move on to a company that has a well known record of accomplishment.


Gold Star Trust Company

Gold Star Trust

Many are looking to gold and precious metals to help alleviate their fear of financial ruin. Goldstar Trust Company is one of the myriad of gold focused and 401(k) rollover companies that have cropped up in the last decade. This company promises to help the customers buy precious metals with the money they get from Rolling over their 401(k) in to an individual retirement account. Many of these companies are above the board, but some are not. Which is the Goldstar Trust Company?



Gold Star Trust BBB

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months

Reviewing the BBB, it is revealed that Goldstar Trust has had another name. The company is also known as Happy State Banking and Trust company. This company holds a high rating on the BBB with an A+. It is also an accredited business and has been so since 2004. Yet, there are several complaints filed against the company. It also must be mentioned that the way the BBB does accreditation is a bit in doubt. It is supposed to be about a company exemplifying what the BBB stand for, but often it is just because a company paid a fee. No one can get an A+ rating through the BBB without accreditation.

The complaints leveled against Goldstar Trust are numerous. The go from issues with the product and service to issues with how the company advertises. These complaints are listed as closed, but it seems that they are in line with what else is found on the net.


The Complaint Board

One of the more respected complaint focused websites in The Complaint Board. This site helps filter complaints against companies across the country. The Goldstar Trust Company comes up when referencing the Superior Gold Group. It seems that Goldstar Trust used Superior Gold to help purchase precious metals and gold with an IRA rollover. However, the funds from the rollover seemed to have disappeared. Both Superior Gold and Goldstar Trust won’t give the customer the straight answer he deserves. Despite the fact that gold prices have risen in the last year, the company hasn’t sent the customer any concrete proof that he actually invested the money. The customer is now involved in a class action lawsuit against Goldstar Trust and Superior Gold.


From The World Wide Web

When looking for other complaints against Goldstar Trust, there are many that have had issues with the company. The company has a two and a half star rating out of five on Many of the reviews of Goldstar Trust center on the length of time it takes to do any transaction. One customer found the staff to be nice, but had little knowledge of the industry they worked in. Another customer warns against using the company to use an IRA to buy gold bullion and not Eagle Proof Coins. It seems that Goldstar Trust liquidated the coins in to cash and pulls out a 35% above the normal fees charged. Customers complain that the company sold the same type of coins to them at twice the market value then bought them back at less than the market value while still taking out a fee.

A Reputation of Excellence

Although there are many complaints to be found on the internet, this isn’t the only opinion that can be found. Many reviews show Goldstar Trust as a company that can be trusted. A few reviews point out that the company is a self-directed IRA company that only goes by the instructions that the IRA owner indicates. This puts all the responsibility on the shoulders of the investor, while removing any responsibility from Goldstar Trust. Each investment is approved by the person that owns the IRA and no one else.


Guidant Financial

Guidant Financial

Guidant Financial is an investment company, a business that helps consumers invest in gold and precious metals. The company also helps the customers roll over the 401k accounts in to an Individual Retirement Account. Should this company be trusted with helping in gold investments or should the company be avoided? Researching Guidant Financial on the internet will help shed light on this decision.


Guidant Financial BBB

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months

Guidant Financial is rated high by the BBB, coming in with an A+ rating. Since the Bureau rates companies on a typical school grade scale, this is the highest any company can get. Guidant Financial is also accredited, which means the company is up to the highest standards that the BBB sets forth. This makes Guidant Financial come off as an excellent company to do business.  However, there are a couple of flies in this ointment that could make someone pause.

A company can only receive and A+ grade after the company is accredited. Accreditation through the BBB can only be obtained through filling out paperwork and paying a fee for the honor. The second issue is that there are several complaints filed against Guidant Financial through the BBB. These complaints range from Billing and collection issues to problems with the product or service. In fact, the majority of the complaints are about the product and service. This is a little disturbing to see about a company that relies on both a high value product and customer service to stay in business.

All Good Things

The complaints  are just that: complaints. This doesn’t mean Guidant financial is a bad company. No company stays in business without satisfying a good customer base. With Guidant Financial, it is easy to find please customers that are happy with the business. Guidant Financial has answered the complaints for Ripoff Report and BBB with grace and eloquence. This shows that the company, at least in the upper management, cares about the customers. Every business that deals with consumers will have their bad days. Fixing those bad days and patching relationship up with the consumers’ shows that the company wants to continually improve. There are also many positive reviews of Guidant Financial on the internet, with sites giving the company high ratings. With positive feedback like this, it isn’t hard to understand why consumers go back to the business.

The Final Thought

Many positives can be found about Guidant Financial, but it is the negatives that should give a consumer pause. Giving a company thousands of dollars or more isn’t a decision that should be reached without much consideration and research. The negatives are concerning and should be pointed out. These include bad service, lack of product, and charging money without customer consent. Every company has both good and bad qualities, but it is the bad qualities that can hurt the customers the most. In a market that is filled with gold sellers and gold IRA companies, it is easy to look for a better place to handle such investments. Guidant Financial is a company that should be considered before using. Because of some of the negatives, it is suggested that any consumer be cautious and pass this company up. A better company can be found for the services needed.


Heritage Gold Group

Heritage Gold Group

Sometimes the industry seems poised to prey on those without knowledge and with money to burn. In hard economic times, companies rise up to take advantage of the less fortunate or those just wanting to make a quick buck. However, this is an industry where not all businesses are out to bilk the common consumer. Heritage Gold Group is one of the companies advertising gold investment and gold based IRA rollovers. Can this company be trusted to handle the money a typical consumer will offer? How does the Heritage Gold Group stand out among the other gold investment companies?

Lack of a web presence

Outside of sites like the Better Business Bureau and Trustlink, there is very little information about this company on the Internet. There is no positive information about the company and there is no negative information. The company has many claims on their website on how they can help customers, but there is no actual history of the company. Researching the business brings up little information about who is running it and how long it has been in operation. Despite the fact this company wants to handle a vast amount of money from various customers, there is next to nothing to show that this company actually is good at the service it is promoting.

With most companies, an information trail can be found on the internet. Look up a major retail brand or a major financial institution online. There will be both pro and con opinions, reviews, forum chatter, and everything in between. With the Heritage Gold Group, little of this is found anywhere online. Outside of a few positive reviews on Trustlink, nothing seems to pop up when doing a casual or focused search on the company through different search engines.

Better Business Bureau

Heritage Gold Group BBB

1 complaints closed with BBB since March 10, 2013

Business Consumer Alliance

Total: 0 complaints–CA-100113959


The site that does have positive reviews of the company, Trustlink, is related to the Better Business Bureau. Although this organization claims to be a protector of consumers, some of their practices have been called in to question. Receiving an A+ rating through the BBB requires accreditation. Becoming accredited through the organization requires a payout of money from the company in question. Since Trustlink is set up by the BBB, does this practice extend into the service? Trustlink is supposed to be consumer driven, but the lack of any negative comments on both the BBB and Trustlink sites is something to be considered.

Above the Board

However, this could just be that the company has such as stellar reputation that people are hesitant to review it. Often people only like to review companies that leave a very negative impression. This leads to more reviews that are negative on the internet than positive. The Heritage Gold Group also doesn’t have any complaints about them on the various consumer driven review sites. When sites like these don’t have any complaints filed against the company, this shows that the Heritage Gold Group doesn’t have bad reputation online.

Final Thoughts

With Heritage Gold Group, the unknown is what is worrisome. Without facts and opinions to review, it is hard to form cohesive thoughts about the company. The digital age is upon us and the lack of information feels like something is really lacking.


LEXI Capital

Lexi Capital

With so many businesses purchasing gold coins and other precious metals, it is sometimes hard to know if a business is trustworthy or not. Lexi Capital is one such company. The business focuses on investing money in a tangible product, like gold bullion, gold coins, silver, and other metals. They also help roll over any 401(k) in to an Individual Retirement Account. The business than uses the money from the IRA to invest in these physical items, in hopes the value goes up and not down. Is Lexi Capital a company that can be trusted? The internet helps everyone know the truth behind the company.

Better Business Bureau

Lexi Capital BBB

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months

One of the most trusted organizations to protect consumer interests in the BBB. This company has been around since the early to mid 20th century, helping people file complaints and reviewing different companies in North America. The BBB grades each company on a scale of A to F. There is also a way to file a complaint through the BBB, so even if a company has high score, the complaints will show the true nature of the business.

Lexi Capital has an A- rating with the BBB and is an accredited company. This means that Lexi Capital is supposed to be one of the standard-bearers for the BBB, a company that fits everything for which the organization stands. However, this doesn’t always mean what people assume. Accreditation with the BBB is made through a financial donation, not through an actual grade. Often the complaints don’t fit the grade either. If there are many complaints and a high-grade, something is not syncing right. The issue that Lexi Capital has with the BBB is based on how the company delivers the product.

On the other hand

Lexi capital seems to have a stellar reputation among gold sellers and IRA rollover companies on the internet. Many reviews do nothing but praise the company and the staff.


Sites like Trustlink show nothing but positive reviews for the company. These reviews are on the record and all over the net, showing that Lexi Capital is one of the highest rated companies that are in the industry.

Final Thoughts

Anyone should not invest any amount of money without research. These companies often have a reputation for squeezing the biggest amount of money out of a customer as possible. Without any reservation, there can be no caution when dealing with Lexi capital. There are complaints that talk about how the company delivers the product. Since the goal of investing in gold is to get a tangible product, this has to give a person pause. Lexi Capital is in an industry where distrust is common. Make the company earn the trust of the consumer; don’t just give it to them. It is suggested that a person approach this company with caution and do a vast amount of research before committing to it.


Merit Gold Company

Merit Gold

Gold investment firms have popped up all over the country in the last decade, promising dreams and stability to all who use their services. Unfortunately, not all companies are alike in their service or products. Merit Gold has been in business since the mid 1980’s. They have a website that purports to share a lot of information with the customer. In fact, one can go the site and learn a great deal about gold, gold IRA rollovers, and precious metal investing. However, the experience of years and the overwhelming amount of data can hide the true intent of a company. Does Merit Gold deserve a first look? With so many consumer oriented websites on the World Wide Web, one doesn’t have to look far to find out this information.

The Complaint Board

This consumer driven company review site doesn’t list many complaints about Merit Gold, but one it does list shows off the true nature of the company. The customer called up Merit Gold after seeing an internet advertisement. Despite his misgivings, the sales associate talked the customer in to buying a type of coin he didn’t really want. The sales associate said he had seven days to return the purchase. After two weeks, the customer received the coins and proceeded to a shop to see the real value of the product. When the value came up less than what he was promised on the phone, the customer called Merit Gold back for a refund. The company stated that the seven days was up, despite the customer only receiving the product the day before. Merit Gold assumed the seven days was in the two weeks that the product was being sent to the customer. He was not happy and never did receive a refund.

Business Consumer Alliance

Total: 53 complaints

As a top Southern California consumer, advocate group, the Business Consumer Alliance helps to separate the good companies from the bad. Using both rigorous standards and consumer complaints, the BCA helps sort good companies from the bad. Merit Gold is a member of the BCA but has over 53 complaints filed through the organization. These complaints range from service oriented issues to problems with the actual product and service that is the meat and potatoes of the Merit Gold company.

In the gold investing industry, often orders are delayed. The way a company handles delay shows the true nature of their service. One consumer could not get Merit Gold to answer his emails or phone calls even after repeated inquires. Eventually the product was sent to the customer, after two months of delays and no actual response. There is more than one complaint following this same pattern: Orders are delayed and there is no response from the company as to why the order is delayed. Another customer decided he didn’t want the order, so he called within the seven-day time limit to return the order. Merit Gold refused to honor their own policy until the customer started posting on sites like the BCA.

Better Business Bureau

No BBB Rating for Merit Gold or Merit Financial

Not all is Bad

There are websites that praise Merit Gold as one of the best gold investment and IRA Rollover companies out there. Comments range from people not having any issues with their service to being burned by other companies before using Merit Gold. These are positive indicators that not all is bad with the company. Many will use it without a hitch, finding a home for their gold and precious metal investments and purchases.

Final Thoughts

The overwhelming number of complaints on the internet should make a consumer pause. With so many gold and gold IRA rollover companies around, it is in the consumer’s best interest to be meticulous. From the complaints listed, Merit Gold seems to have a problem with treating people with respect and delay of product. There is also some issues with trying to pull half-truths over on the unsuspecting. A company that can’t be trusted shouldn’t be trusted with the amount of money investing typically involves. It would be best to investigate the company further before using it, or avoid Merit Gold entirely.


Morgan Gold

Morgan Gold

There has been a lot of worry and strife in the financial sectors over the last decade. Many companies have started to take advantage of this by offering gold investment and gold based IRA rollovers. Morgan Gold is a company that promises to help all those interested in options with sound financial planning and experience to back up the claim.

Is that what Morgan Gold is about? Despite the advertisements over the air and on the website, one can’t help but wonder if the company is telling the truth. Scouring websites belonging to the Business Consumer Alliance, The Ripoff Report, and others will show if Morgan Gold is what it advertises or if it is hiding a darker side.

Business Consumer Alliance

Total: 5 complaints

The Business Consumer Alliance is an organization that watches over the consumers in Southern California. Morgan Gold has a good amount of complaints against it through the site. These complaints range from the company not keeping to their end of the contract and not paying fees, to false and misleading advertising. One consumer states that Morgan Gold hasn’t refunded his money for the first year storage fees. This means that the customer had to pay out-of-pocket what Morgan Gold had agreed to pay. This issue was eventually settled, but Morgan Gold made a contract that the company didn’t initially abide by.

Another customer had the funds he rolled over from his IRA cut short. He gave them $30,000 dollars to buy gold and other items. They only spent $19,200 on the actual items. After requesting a refund for his money, Morgan Gold waffled for two years before actually making an effort to refund the money. The customer still hasn’t received his refund.

Better Business Bureau

Morgan Gold BBB

1 complaint closed with BBB since March 10, 2013

Despite the A+ rating and accreditation that Morgan Gold receives through the BBB, The company still has complaints on file. The main complaint has to do with the service that the company provides. This is in line with the other complaints found online, showing that the company has an issue with sticking to the contract and fulfilling the orders that are placed. This helps create a bit of doubt when a consumer first looks in to the company. The BBB has its own share of controversy and complaints as well. This should lead a consumer to question the results that the company claims to have. Especially when a company like Morgan Gold has an A+ rating.

It isn’t all bad

Morgan Gold isn’t necessarily a bad company. As noted above, the company does hold an accreditation and an A+ rating with The Better Business Bureau. This proves that the company is up to par with the standards that the BBB tries to enforce. Sites like Trustlink give the company five out of five starts, with five consumer reviews praising the company. There are many other positive comments regarding Morgan Gold, including those that laud the company as the best in the business. This type of information can’t be overlooked and must be taken in to account when investigating a new company.

The Final Thought

Not all gold and gold IRA companies are created the same. Morgan Gold does have a good reputation among a certain group of people, but many of the complaints show the reputation isn’t always deserved. A consumer has to be careful when looking for a new opportunity to invest and research each company well before deciding on which one to use. Morgan Gold has many pros, but there are many cons as well. This should lead to hesitation on the part of the consumer. With as much money as Morgan Gold handles, the complaints through the various websites and on the Internet are substantial. Regardless of what company a customer finally settles on, Morgan Gold is one that should be investigated fully before using.



Rosland Capital

not all companies are created equal. Some companies are above the board and great at what they do. Others stay in business, but have so many consumer complaints levied against them one wonders how. Rosland Capital is a company that seems to exist between the cracks, with some raving about how good they are while others have had less than a successful time with the company.

Looking at the Internet can shed light on many different subjects. When a consumer checks out a site like the complaint List, Better Business Bureau, and the Ripoff Report, a clearer picture of what the company is actually like can be seen.

The Complaintboard

On the consumer driven website Complaintboard, Rosland Capital doesn’t have a good reputation. There are many complaints from unsatisfied customers.

One thread that weaves through these complaints is the how bad the customer service is with the company. Although Rosland seems not to break the law, the customers are very unhappy with their purchases.

Better Business Bureau

Rosland Capital BBB

7 complaints closed with BBB since March 10, 2013

The Better Business Bureau (BBB) is one of the leading companies reviewing and grading companies and corporations around today. Yet, the BBB has had its share of complaints and allegations. One such allegation is how companies like Rosland Capital come by an A+ rating. It is alleged that a company can’t be accredited nor get an A+ rating without first giving the BBB a good chunk of money. This throws doubt over the whole Better Business Bureau rating process. Mix this in with the complaints that Rosland Capital has received on the BBB website and it is easy not to fully trust the company.

The BBB complaints range from service issues to claims of false advertising. With a company that is a service-oriented business, these complaints don’t bold well for future customers. A company dealing with investing in gold and pushing gold IRAs has to build trust with the client base. When allegations of false advertisement appear, new customers have to take a moment and think about what really goes on behind the scenes of the Rosland Capital Company.

Business Consumer Alliance

Total: 7 complaints

Is Rosland Capital all bad?

There are many good stories about Rosland Capital on the internet. Some talk about good financial advice, others speak of a great staff. The service seems to work with many people, with a good portion of the customer base finding a great company in Rosland. This is good for those that are willing to give the company a shot. It means that not all the services are bad and that the company often works as advertised. With many people happy and content with the company, Rosland does seem like a decent company overall.

A Final Thought

Rosland Capital isn’t a new breed of company. Businesses like this have been around since money started to change hands for goods and services. When the business works, it works well. When it doesn’t, it can hurt the lively hood and financial situation of many consumers. When looking for a company to invest in gold or roll over a gold IRA, sometimes just isn’t good enough. An investment is never guaranteed to return a profit, but the company doing the investing should be trustworthy. Rosland Capital has so many complaints and allegations against it; it is hard to recommend the company to anyone. Although the company has a good reputation in some circles, the prevailing opinion among former customers seems to be one of distrust and anger. A company with this type of reputation should be thoroughly investigated before using.


Regal Assets  Our # 1  Rated Gold Investment Company

The one company that can best help you invest in gold and secure your retirement is Regal Assets. With over fifty years of combined gold investing experience, employees at Regal Assets are experts in the field. With such an extensive background, Regal Assets can help choose the right time to invest in gold and set up gold-based individual retirement account. Regal Assets isn’t a fly-by-night operation, but one that wants to help you create a solid foundation for the future.


– Regal Assets hold an A+ rating with the Better Business Bureau and a AAA rating with the Business Consumer Alliance, with less than 3 complaints and over 233+ 5 out of 5 star client reviews with Trustlink.

– Regal Assets been rated #20 in the USA for financial services by Inc. Magazine.

– One of the fastest shipping processes and typically get precious metals in the client’s hands within 7 business days of the account funding.

– Best storage and fee structure as well as the quickest processing time.

– Use Brinks and all storage is segregated.

– Charge a flat fee of $250 per year for each retirement account no matter what the value of the account.

– Pay for your first year’s storage fee and admin setup fee. This is a savings over $500. Which some companies will ask client to pay.

Customer Oriented

Regal Assets puts the customers first. The focus on hiring expert employees provides a strong foundation for trust with the customers. With each piece of advice given, those behind Regal Assets know that their reputation is on the line. This helps the company keep their focus on providing the best service in the industry while treating the customers with respect.

Better Business Bureau

Regal Assets BBB

0 complaints closed with BBB since March 10, 2013

The BBB is one of the most trusted business reliability experts. Found in 1912, the BBB has been providing ratings for businesses in the USA and Canada for over one-hundred years. Regal Assets currently holds the top rating with the BBB, an A+. Regal Assets also is an accredited business within the BBB framework. This signifies Regal Assets can be trusted and has a history of being an outstanding company in their own industry.

Trust Link

Regal Assets also has a high Trust Link Rating. Trust Link Reviews is a consumer based online review and complaint site. Anyone with an internet connection can log in and review a company in a positive or negative light. Regal Assets has a rating of four out of five stars, making it one of the best-reviewed businesses on the site.

Aim for the Best

When deciding on investing in gold or creating gold based IRA, Regal Assets can guide you with expert hands. It is one of the most respected companies in the industry with customer satisfaction and ratings to prove it. Both professionals and consumers alike have endorsed Regal Assets and their investing strategy. With a background that spans the years and a true understanding of the marketplace, this company should be seriously considered by anyone wanting to invest in gold.

In the end, investing in precious metals isn’t a risky venture. The gold market is stable and the price will continue to rise. A company like Regal Assets can help give you all the tools and tips you need to invest, no matter what level of experience you have.

More About Regal Assets, LLC.

With over fifty years of combined experience in the precious metals industry the Regal Assets team of specialists work for you. From buying and selling Gold Bullion and Gold Coins to giving advice on setting up a long tax deferred retirement plan, commonly called a Gold IRA, you can be assured that Regal Assets always has the right investment for you. Regal Assets pride themselves on putting the client first and taking the time to educate new investors on the precious metals industry. With rapid delivery guarantee you can expect your order fully insured and in hand within a week from purchase.

Their Account Executives are available to discuss your precious metals trading needs, whether you are buying, selling, rolling over your retirement account.

Regal Assets has a longstanding tradition of responsible and trustworthy business practices demonstrated by the A+ rating with the BBB. With over fifty years of combined experience in the precious metals industry the Regal Assets team of specialists work for you. From buying and selling Gold Bullion and Gold Coins to giving advice on setting up a long term tax deferred retirement plan, commonly called a Gold IRA, you can be assured that Regal Assets always has the right investment for you. We pride ourselves on putting the client first and taking the time to educate new investors on the precious metals industry. With our rapid delivery guarantee you can expect your order fully insured and in hand within a week from purchase. As your premiere precious metals firm, Regal Assets takes pride in aligning itself with exceptional customer service, security, grading and knowledge.


Take the most affordable prices for precious metals in the business, adapt it to the specific needs of web investors, add real-time staff, real-time knowledge, real-time pricing, and secure ordering… and what do you get? Regal Assets. If you are considering precious metals for your long-term financial security, this is your one-stop site.

Regal Assets also understand that your interest in purchasing precious metals through our website is in direct proportion to how easy it is to navigate, how frequent it is updated, and how smooth the purchasing process is. By supplying you with new information on daily and weekly basis, that includes updated gold, silver and platinum prices 24 hours a day, Regal Assets are committed to providing you with the most user-friendly site on the web. In addition Regal Assets are committed to providing you with daily news articles and our featured newsletters about investing in precious metals.


Regal Assets has the experience, expertise and resources to serve any precious metals investment needs. Each trading day, from 7:00 AM to 6:00 PM Pacific Standard Time, our staff of trained and experienced professionals are available to answer questions, report on the latest market activity and place your buy and sell orders for a wide selection of precious metals products. Regal Assets longstanding tradition of responsible and trustworthy business practices has always been the foundation upon which Regal Assets has built its success.

As one of the country’s largest and most experienced firms specializing in precious metals for the individual investor, Regal Assets is uniquely qualified to serve your precious metals needs. Regal Assets look forward to helping you meet your investment objectives.


Regal Assets is committed to customer service. We are continually developing new policies, procedures and products to satisfy our client’s needs. Regal Assets ability to trade in world wholesale markets provides Regal Assets with the opportunity to offer competitive prices to our customers with a rapid delivery time. Regal Assets philosophy of delivering the precious metals you want for the price you want sets our bar higher then any other precious metal broker. Regal Assets invite you to compare our prices with other firms so you can see for yourself how hard we are working for you.


Regal Assets Account Executives are available to assist you Monday through Friday, 7:00 AM to 6:00 PM, PST. Offices are closed on major holidays.

If you’re looking at gold as an investment in your financial future, then congratulations! You’re one of the smart ones out there who understand that gold is the only truly secure investment out there, especially in these uncertain economic times. However, deciding that acquiring gold coins or gold bullion is the way to go and actually deciding on a company through which to acquire them are two different animals altogether.

When it comes to your future, you certainly don’t want to cut any corners and not every gold vendor is everything you’d hope they would be. However, that’s not something you have to worry about when you trust Regal Assets with your gold investment needs. They’re head and shoulders above all the rest and it’s not difficult to see why.

The Most Sought After Gold Guaranteed

Bullion gold coins are minted specifically for the purpose of investment and Regal Assets makes it a point to stay on top of which gold coins are the most commonly traded and sought after. They’re an excellent way to acquire such valuable coins as the Krugerrand and the Canadian Gold Maple Leaf. Plus, all the gold coins, gold bars, and other gold bullion options they offer are internationally recognized, as well as guaranteed by the producing country and mint. This means you can rest easy in the knowledge that your gold is as solid an investment as you could ever want it to be.

Complimentary Gold Investment Kit

Some gold vendors are just looking to sell you gold and that’s about it. However, Regal Assets is truly invested in making sure that its valued customers are well-informed in regards to the gold market before they invest their hard-earned money. That’s why they offer a free gold investment information kit to anyone who is thinking seriously about buying. All you need to do is request yours and it will be on its way to your front door.

Stellar On-Site Resources

Regal Assets also offers current or future gold investors some of the best resources around. Not only is the site packed with solid information about gold investment and one’s many different options in that regard, but it also features comprehensive price charts and current reference material as well. Find out everything you need to know about gold, silver, platinum, and palladium at a glance.

Excellent Customer Service

In the event you have any further questions whatsoever about gold, your order, or any of the offered services, Regal Assets provides you 24-hour access to a gold expert via chat. Any time of the day or night you need to get in touch, someone is standing by ready to assist you. It’s also easy to both buy and sell gold by way of two toll-free phone numbers listed on site. As if all that’s not enough, you’re guaranteed fast, efficient access to any gold you decide to order thanks to a 7-day delivery guarantee as well.

Your choice to invest in gold represents one of the most important financial decisions you will ever make. When you let Regal Assets get you off and running in the right direction from the get-go, you can rest assured that it will all be done right.

Investing in gold is best with Regal Assets

It is an economic truth that the world isn’t doing the best right now. With the major markets in constant flux, the economies of the world aren’t as sound as some want everyone to believe. With the prices of goods and services continuing to rise and the value of the dollar continuing to plummet, it is a good idea to start investing in something solid and stable. Gold is a precious metal that has helped fund and stabilize economies for thousands of years. With the economy is such disarray, it is a good time to start investing.

Six reasons to invest in Gold

1. Protection against drop in currency

The dollar is not as strong in the world as it used to be. Mark this up to an unstable economy, those in charge making bad decisions, or just the typical economic up and down turns. Whatever the reason for this, investing in gold can help and protect against a drop in dollar value. Gold is a metal that will always hold value even if the economy collapses.

2. The markets of the world are recovering

With most of the world in some kind of economic turmoil, Gold is an investment that continues to be stable. It seems like most countries are in a depression, a recession, or recovering from both. This isn’t a situation that is good for anyone, especially those that want to make money through investing. Gold has historically been stable and increases with value throughout the years.

3. Gold keeps trending upward

Gold is not an investment that is devalued. Through the last twelve years, Gold has risen in price year to year. This helps those investing in gold feel secure that the gold won’t go the way of a typical currency. There is no real roller coaster ride for gold since the precious metal retains its value. Of course, investment in gold also helps do an end run around some pesky laws that have recently been enacted.

4. It can help get around retirement caps

Those that make more money pay more in taxes. Upper Income earners also have their retirement capped at $205,000 per year. This leaves many that earn a good amount of money with only a limited set of tools to help fund their own retirement. Investing in gold can set up a good retirement for the future. It doesn’t matter what income level a person is at, gold will continue to be stable and worth reselling. A great retirement is in the cards for anyone that invests in gold.

5. Slowing output and sales

The production of gold has slowed down since 2000. With the slowing of the economy on a global scale, this lack of production has helps to drive up the price of gold. Banks and other financial institutions are also not selling their gold at a constant rate. The production slow down and the lack of gold sales has helped create a demand for the metal. This helps raise the price and will keep the price up for the near future. Investing in gold now will help a person get in on the ground floor. In ten years, the price of gold should double what it is now. This current slowing of production and sales only helps those wanting to invest in gold.

6. Demand is growing

With the slowing in production comes the rise in demand. Any item that is precious and rare increases with value when not available. Gold is no exception to this rule. Since gold will continue to be rare, the demand for the metal is rising. With the demand so high, the time for investing is now.


Consider getting your FREE Gold IRA Investing Kit  There is no obligation to invest, and you just might learn some valuable insights. In uncertain times Gold has always been a great store of value for any investing plan. As we stated above Regal Assets is one of the Best Gold Ira Rollover Companies you can consider.